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Privacy Terms
Privacy Terms
Wisers understands the importance of privacy is to you
Home/Privacy Terms
Privacy Terms
Wisers understands the importance of privacy to you, and respects your privacy. Please read and understand the Privacy Policy (hereinafter referred to as "the Policy") before submitting your personal data to Wisers. The Policy applies to Wisers' websites, products and services, the Privacy Policy or link to the Privacy Policy.
The Policy describes how Wisers handles your personal data, but the Policy may not cover all possible data processing situations. Information on the collection of specific information regarding products or services may be published by Wisers in the supplementary policy or in the notice provided at the time of data collection.

The purpose of the Policy is to help you understand the following:
1. How Wisers collects and uses your personal data; 2. How Wisers uses cookie and similar technologies; 3. How Wisers discloses your personal data; 4. How Wisers browses or modifies your personal data; 5. How Wisers protects your personal data; 6. Third party suppliers and their services; 7. How is the Policy updated; 8. Ways to contact Wisers.

1. How Wisers Collects and Uses Your Personal Data
Personal data refers to information that can determine personal identity when used alone or in combination with other information. Such information would be submitted by you directly when you use our website, products or services and interact with us, for example, when you contact us for customer support. We obtain it by recording how you interact with our website, products or services, for example, through technologies such as cookie, or by receiving usage data from software running on your device. Where permitted by law, we also obtain relevant information from public and commercial third-party sources, for example, we support our services by procuring statistics from other companies. The information we collect depends on the way you interact with Wisers, including the website that you visit or the products and services that you use, covering information such as your name, company name, position, e-mail address, telephone number, and more. We also collect the information that you provide us with and the messages that you send us, such as the enquiry information that you enter or the questions or information that you submit in order to obtain support from our customer service team. You may need to provide your personal data when using Wisers products or services. In some cases, you may choose not to provide your personal data to Wisers, then Wisers may not be able to provide you with the relevant products, services, response or help with your problems.
We may use your personal data for the following purposes:
(a) Fulfil your delivery or service requests, including order fulfilment; provide training and certification, manage and process training and certification results; participate in online or offline activities; provide technical support.
(b) Upon your consent, contact you, send you information about products and services that you may be interested in, invite you to Wisers' activities, conduct market research or satisfaction survey.
(c) Certify, manage, communicate with or launch business with suppliers and business partners.
(d) For problem solving after you choose to send us any error messages.
(e) Synchronise, share and store the data you upload or download as well as the data required to execute the upload and download.
(f) Protect the security of our products, services, customers or users, and implement and improve our anti-damage and anti-fraud programmes.
(g) Comply with and implement applicable legal requirements, relevant industry standards or our policies.
Wisers may also collect and use non-identifiable data. Non-identifiable data refers to data which cannot be used to determine any personal identity, for example, Wisers would collect aggregated statistics, such as website views, to understand how users use the website, products and services, thus Wisers can improve its services catering to customers' needs. Wisers may, at its sole discretion, decide to collect, use, process, transfer or disclose non-identifiable information for other purposes. We would strive to isolate your personal data and non-identifiable data and use them separately. If any personal data is mixed with non-identifiable data, it would still be treated as personal data.
When processing your personal data, Wisers would comply with the requirements of applicable laws and process it on an appropriate legal basis, including:
• Processing your personal data for the fulfilment of contract when responding to your transaction or service requests;
• Processing your personal data based on your consent;
• When we contact you, conduct promotion or market research, process your personal data for the purposes of improving our products and services, implementing and improving our loss prevention and anti-fraud programmes, we would take into account the legitimate interests of ourselves or third parties. These legitimate interests include enabling us to manage and operate our business and provide our products and services more effectively; protecting the security of our business, systems, products, services and customers; for internal management, following internal policies and processes. It also includes other legitimate interests that we describe in the Policy;
• We may also process your personal data based on compliance to and enforcement of legal obligations.

2. How Wisers Uses Cookie and Similar Technologies
2.1 Cookie
In order to ensure normal operations of the website, we would sometimes store small data files called cookies on computers or mobile devices. Cookies are plain text files stored on a computer or mobile device by a network server. The content of cookies can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. Cookies usually contain identifiers, website names, and some numbers and characters. With the help of cookies, the website can store users' preferences or the products in the shopping cart.
Wisers enables cookies for the same purpose as most websites or Internet service providers do, that is to improve users' experience. With the help of cookies, websites can remember users' single browsing (using session cookies) or multiple browsing (using permanent cookies) experience. With cookies, websites can save setting, such as language, font size and other browsing preferences of computers or mobile devices, meaning users do not need to reconfigure user preferences every time. If cookies are not used, websites may treat users as a new visitor every time, for example, if you log in to a website and go to another webpage, the website would not recognise you and you would be logged out. Wisers would not use cookies for any purposes other than those stated in the Policy. You can manage or delete cookies according to your preferences. For more information, please visit You can clear all cookies saved on your computer. Most web browsers have the function of blocking cookies. But if you do, you would need to change your user setting every time you browse our website. To learn more about how to change browser setting, please visit the following link: Internet Explorer Google Chrome Mozilla Firefox Safari Opera
2.2 Website Beacons and Meta Tags
Apart from cookies, we would also adopt other similar technologies such as website beacons and meta tags, for example, an email sent to you by Wisers may contain a URL linking to the content on Wisers' website. If you click the link, Wisers would track it to understand your preferences on products and services and to improve customer service accordingly.
Browsing our website would amount to your agreement to the use of cookies as described above.

3. How Wisers Discloses Your Personal Data
In case of applicable legal requirements or response to legal procedures, Wisers may disclose your personal data to relevant law enforcement agencies or other government agencies. In some jurisdictions, if Wisers is involved in any re-organisation, merger or bankruptcy and liquidation proceedings, your personal data may also be disclosed to the transaction parties. Wisers would also disclose your data as and when reasonably necessary, such as the execution of contract and for cases when we deem it necessary and appropriate to prevent physical damage or property loss or investigate possible or actual illegal acts.

4. How Wisers Browses or Modifies Your Personal Data
You should ensure that all personal data submitted is accurate. Wisers would strive to maintain the accuracy and integrity of the personal data and update it in a timely manner.
Under the applicable laws, you may (1) have the rights to browse your specific personal data as being held by us; (2) ask us to update or correct your personal data that is incorrect; (3) refuse or restrict our use of your personal data; (4) ask us to delete your personal data. To protect security, you may need to provide a written request for the above. If we have reasonable grounds to believe that these requests are deceptive, impossible to implement or may hurt the privacy of others, we would refuse to process.
Under the applicable laws, you also have the rights to revoke your consent at any time when Wisers processes your personal data based on your consent; yet, the revocation would not affect the legality or effectiveness of our processing of your personal data based on your consent prior to the revocation, nor would it affect our processing of your personal data based on other appropriate legitimate basis.

5. How Wisers Protects and Stores Your Personal Data
Wisers attaches great importance to personal data security. We take appropriate physical, management and technical safeguard measures to protect your personal data from unauthorised browsing, disclosure, usage, modification, damage or loss, for example, we would use encryption technology to ensure the confidentiality of data; we would use protection mechanism to prevent malicious attack on the data; we would deploy access control mechanism to ensure that only authorised personnel can access the personal data; we would organise security and privacy training to enhance employees' awareness over the importance of protecting personal data; we would strive to protect your personal data; however, please note that no security measures would be impeccable.
We would retain your personal data for the period required to achieve the purposes stated in the Policy, unless the retention period needs to be extended as required or permitted by law. As the storage period may vary according to different scenarios, products and services, the criteria we use to determine the retention period include: the time required to retain personal data to fulfil the business purposes, including providing products and services, maintaining corresponding transactions and business records, controlling and improving the performance and quality of products and services, ensuring the security of systems, products and services, responding to potential enquiries or complaints from users, problem positioning, whether a longer retention period is agreed by users, whether there are special requirements for data retention by law or contract, among others.

6. Third Party Suppliers and Their Services
For smooth browsing experience, you may receive content or network links from some third party (hereinafter referred to as "the third party") outside Wisers and its partners. Wisers has no control over such third parties. You can choose whether to browse links, content, products or services provided by the third parties.
Privacy and data protection policies of any third parties would be out of Wisers' control, and third parties are not bound by the Policy. Before submitting personal data to any third parties, please refer to their privacy protection policies.

7. How is the Policy Updated
Wisers reserves the rights to update or modify the Policy from time to time. If there are changes in the Privacy Policy, we would publish the latest version here. If we make significant changes to the Privacy Policy, we may also notify you through different channels, such as releasing notices on our website or issuing separate notices to you.

8. Ways to Contact Wisers
If you have any questions, comments or suggestions, please contact us by mail.
When Wisers processes your personal data in accordance with the Privacy Policy, entities of Wisers who respond to your request, contact you, provide you with products or services, or enter into or are about to enter into a contract with you are the controllers of the relevant personal data.